Where is Une Olive from?
Une Olive is from Maussane-les-Alpilles, Provence, France. Une Olive en Provence products sold in Malaysia are wholly imported from France and not repackaged or reformulated in Malaysia.
What makes Une Olive different from other natural cosmetic brands?
Une Olive originated from an almost 300-year-old oil mill, Mas des Barres located in Maussane-les-Alpilles. We promise only to use Extra Virgin Olive Oil, which is the finest quality for olive oil. Besides that, our oil mill is also awarded with the Appellation d'Origine Contrôlée (A.O.C). The A.O.C. is a geographical indication certifying that everything, from the raw material to the processing and the final product, comes from clearly defined and reliable region or origin with excellent quality.
Are Une Olive products Parabens and Phenoxyethanols free?
Absolutely yes. All our products are parabens and phenoxyethanols free. They are also produced without ingredients of animal origin and not tested on animals.
Are Une Olive products suitable for sensitive skin?
Definitely. We have been helping with problematic and sensitive skin for more than 10 years with our finest homegrown olive ingredients
How long does your products lasts?
Expiry dates are as indicated on our products.
Order & Delivery
How do I pay for my order?
Une Olive en Provence Malaysia accepts major credit/debit cards such as Visa and Mastercard. We also accept online bank transfer via secured payment gateway iPay88. If you wish to pay by offline bank transfer (at the ATM machines), please kindly choose 'Direct Bank Transfer' option at the payment page. Instruction for payment will be shown after the order is placed.
Can I change my personal details/shipping particulars after I placed my order?
If you notice that details provided are incorrect, please kindly contact our customer service immediately via email@example.com or the live chat box at bottom right of the page.
What is the delivery policy?
All orders are delivered via Ninjavan/DHL eCommerce and will require a signature upon delivery. Normally, we will take 2 working days to process the order and deliver it to you right after. A tracking number will be sent to the email provided. Estimated delivery lead times are as follows-
2 to 5 working days to Peninsular Malaysia
5 to 7 working days to East Malaysia.
How much is the shipping cost?
RM8 per order and FREE for orders of above RM250.
RM45 per order and FREE for orders of above RM600.
How do I add a discount code?
When you place your order, you will see a Discount Code box on the Check Out page, below the order summary. Please enter your discount code and click "Apply", the discount code will be applied and reflected immediately in your order total. We are sorry that we are unable to apply any discount codes after the order has been processed. Only one discount code can be used per purchase.
Bulk & Gift Orders
Do you give bulk purchase discounts?
Yes, of course. For orders with more than 24 units per item, please kindly contact us via firstname.lastname@example.org before placing your order.
Can we order Une Olive en Provence products as wedding/event door gifts?
Sure thing! Please kindly contact our customer service via email@example.com and we will assist you for best options and packages to suit your event.
Can I order as gift?
Definitely yes. Please kindly indicate and input any gift message in the "Add a remark..." box on the Check Out page, below the order summary. Prices will be hidden on the packing slip for all gift orders.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org